Be Prepared with an Incident Response Plan

Be Prepared with an Incident Response Plan

It’s said often that the matter of experiencing a cyberattack is “when,” not “if.” How can your company begin to prepare itself for something that can adversely affect it? According to CompTIA’s article, an Incident Response Plan (IRP), can help you think ahead and have a plan in place when an incident occurs. Read on to learn more about preparing and protecting your company from current and future threats.

Joining the Omnichannel Trend

Joining the Omnichannel Trend

Omnichannel has rapidly gained popularity as a trend, with more and more companies choosing it to manage their customer experience. According to a CompTIA article, companies that use the strongest omnichannel customer engagement strategies retain almost 90% of their customers. Those responding to the CompTIA survey indicate that they have moved to an omnichannel approach to customer engagement in the last few years. A majority of companies in the overall economy report customer experience as being even more important than the product or service sold. So, how does omnichannel change the customer experience?

Cybersecurity Awareness is the First Step

Cybersecurity Awareness is the First Step

Cybersecurity Awareness month is here, and is a great time to remember the importance of protecting our networks. Cybersecurity is a puzzle with many pieces; training your workers in awareness and best practices for cybersecurity is a key part of protecting your network, applications and data.. Read on to learn how to make your workers cybersmart in an age of increasing attacks.